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Type: Question
Author: Jdonnel
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Hello guys, I tried connecting to my VPN. My internet connection works fine. The message is attached.

The VPN client driver has encountered an error 

I haven’t made any changes before to this. Earlier it was very fine. I tried to resolve the issue, but all the efforts were in vein.

I really appreciate if you guys can help me on this because I’m stuck with work because of this.

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# Comment Id: 58571

Hi Jdonnel, here the problem with the VPN is the configuration of the software. The main method to solve this error is to set the AnyConnect VPN agent to interactive by using the following procedure;

  • Right click on My Computer > Manage > Services and Applications > Services. Select the Cisco AnyConnect VPN Agent.

  • Right click Properties, then log on and select Allow service to interact with the desktop. This sets the registry Type value DWORD to 110 (default is 010) for the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vpnagent.
  • Once you open those settings,it should work.

Another option can be;

Open command prompt as administrator

Type net stop Cryptsvc

Run Essential /p %systemroot%\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb.

When prompted, choose OK to attempt the repair.

Exit the command prompt.

Reboot.

The problem should be solved.

Thanks