Mozilla Firefox crashed after updating to version 3.6.2

Asked By 1020 points N/A Posted on -
qa-featured

Hi experts,

My Mozilla Firefox crushed. I had just updated it to version 3.6.2, but after it, I thought it would give me more benefits as a web browser, but now its very horrible. I could no longer open my bookmarks and on my refuge. I want to read some help on the browser HELP menu, it did not give me any help because ,it also crashed.

Firefox had a problem and crashed. We’ll try to restore you tabs and windows when it restarts.

Unfortunately the crash reporter is unable to submit a crash report.

Details: The application did not leave a crash dump file.

I tried to uninstall it and install new copy with same version, I still encounter the same error message. I have hard time solving this issue, since it did not give any clear reason why it crashes.

Should there be any fix to this crash thing?

Thanks for helping me.

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Answered By 0 points N/A #122768

Mozilla Firefox crashed after updating to version 3.6.2

qa-featured

Hi,

One of the reasons why you’re Firefox browser crashed could be the add-ons you have installed.

To avoid this happening again you need to uninstall the add-ons

How to uninstall add-ons and re install Firefox:

  • Go to the start menu and go to control panel and select add or remove programs
  • Look for Firefox then uninstall
  • When prompted removed customization click YES
  • Restart computer and re-install Firefox

You can also prevent the error message from coming-up whenever your encountering problems with Firefox follow these simple steps:

  • Right click on the My computer icon on your desktop
  • Click on advance tab and click on environment variable
  • Select  new it may it could be user or system variable
  • The variable name would be =MOZ_CRASHREPORTER_DISABLE; Variable Value = 1

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