My Microsoft Dynamics CRM for Outlook has encountered a problem

Asked By 20 points N/A Posted on -
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Hi,

My Microsoft Dynamics CRM for Outlook has encountered a problem. It is throwing an error message frequently.

I do not know the reason behind the issue. If you have any idea for the issue, please help.

Thanks in advance.

 

Microsoft Dynamics CRM for Outlook

Only items in the default Microsoft Outlook store can be promoted to Microsoft Dynamics CRM.

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Best Answer by Paul jolie
Answered By 0 points N/A #190408

My Microsoft Dynamics CRM for Outlook has encountered a problem

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Hello Joseph,

To resolve that issue, you will need to transfer messages from the you@yourclient.com inbox to the you@yourcompany.com using the outlook rule. In the event that you are familiar with creating rules, you will need to go ahead and then setup a rule to run when you receive messages through a specified account. 

Regards,

Nicke

 

Best Answer
Best Answer
Answered By 0 points N/A #190409

My Microsoft Dynamics CRM for Outlook has encountered a problem

qa-featured

Hello Joseph,

This problem is related to Outlook configuration. With the default configuration of Outlook, you can only track inbox email messages from your default Outlook mailbox. When you try to track email messages from a sub-folder in which you already moved you emails that are in different mailbox, definitely you will face the error. This error also can be occurred due to IMAP4 mailbox.

If you have some other problem, please contact with your system provider.

Here is a link that is going to help you, I think: http://support.microsoft.com/kb/942681

Good luck.

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