My laptop’s DVD/CD-ROM drive not working

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My laptop DVD drive is has developed a complication and it won’t work. I have tried playing different samples of CDs and DVDs but drive would not respond. I tried to check for the properties of the drive under device manager.

I went to Control Panel/System/Device Manager and under the DVD/CD ROM drives, right clicked on TSSTcorp CD/DVDW TS-L632D ATA Device/selected properties and under the "Device status" field, there was the message " .

This device cannot start. (Code 10) Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available." I tried to troubleshoot the driver.

I went through the whole process of troubleshooting and did exactly as directed such as Installing the driver Reinstalling the driver Bios process And everything else i could think of or find on the net.

Could my drive be damaged or what could be the problem? This is the latest error message i received trying to fix it “Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Click Troubleshoot to start the troubleshooter for this device. ” I am desperate for help. Please provide any information that can help me fix the problem.

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Best Answer by Princess Paris
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Answered By 0 points N/A #106347

My laptop’s DVD/CD-ROM drive not working

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Hi Taylor,

I have encountered the same error message that you have on your PC.  Usually this error messages “Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Click Troubleshoot to start the troubleshooter for this device” can be seen when most likely when you go to device manager. Here are some of my solutions to your problem and I hope these will help.

  1. Try uninstalling the optical disc drive’s driver and then reinstall it using a direct download from the manufacturer’s website. Usually it is updated when you do a direct download instead of reinstalling it back in by the usual Windows installer.
  2. Doing a registry edit is critical so please make sure to follow all the instructions that I will be giving you. One mistake on editing the registry and your will PC mess up.
  3. Now click on the START button, on the start search type in REGEDIT (do not hit enter); on the menu, you will see regedit option, I would like you to right click on it and then choose Run as Administrator.
  4. Registry Editor Dialog box will open up and make sure to follow these steps. Double click on HKEY_LOCAL_MACHINE and then choose SYSTEM. Go to CurrentControlSet and then select CONTROL.
  5. Afterwards, kindly select CLASS and there will be a lot of options for you to select. Usually these selections are drivers or hardware related links that has something to do with their function.
  6. On the class selections, click on the fourth folder: {4D36E965-E325-11CE-BFC1-08002BE10318}. This is the only folder that you need to click and on the right window of regedit check if there is UpperFilter and LowerFilter.
  7. If you see UpperFilter and LowerFilter, right click on each of them and click delete. Sometimes, UpperFilter might be present but not LowerFilter. The same thing, LowerFilter might be present and not UpperFilter. You still need to delete this file. Make sure to get rid of those two files ONLY.
  8. Confirm that you want the file deleted click OK and simply close regedit. I would suggest for you to restart your PC after you close the Registry Editor for changes to take effect.
  9. Once your PC has completely restart check if the CD/DVD drive is still able to detect the any CD or DVD and click Computer to see if the device is present. It should work as a guarantee!
  10. If you would like shortcuts and does not want to mess with the registry items, you can directly visit Microsoft website to search for the Microsoft fix it solution. http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

You need to download this Microsoft software and follow the onscreen instructions. The good thing about it, once you download it, it will automatically run by itself to fix the problem. If ever that this fix did not seem to help, try to remove the Upper and Lower Filters using the steps I have provided from the above that I have mentioned.

I wish good luck Taylor and do not hesitate to ask questions!

Answered By 0 points N/A #106349

My laptop’s DVD/CD-ROM drive not working

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First of all check your cables are connected well.

Enter a bootable CD or DVD to your DVD drive and check whether it works when the computer starts. If it works there should be an error in the operating system. So you have to restore or reinstall you system.

If not, there is a mechanical problem in the DVD drive. You have to repair the devise or Replace a new one.

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