My laptop cannot access a specific website

Asked By 220 points N/A Posted on -

Hello experts,

My HP Pavilion 17Z-E000 laptop is running Windows 8 and this is brand new. I purchased this for my online course. However, I am having issues on opening my eBooks. I can't even download it and I cannot even open the webpage where I will download those eBooks. I always received connectivity issue (312) and ERR_CONNECTION_TIMED_OUT when in Chrome. I can open other websites without issues except for this. I tried to open that specific site on another computer and it works without issues. So I am sure that the problem is not on the website itself but maybe on my laptop.

What could be the problem here? I am worried because this laptop is new and I really need this for my online course. Please help.



Answered By 0 points N/A #158306

My laptop cannot access a specific website


Hi Gary,

Since it is a brand new laptop, it limits the number of things that could go wrong, which is a good thing! Check the below options to see if you are able to open the ebook/web page:

  1. Try to access it in another browser like Internet Explorer or Firefox
  2. Re-boot your laptop in safe mode with networking option (restart laptop and press F8 button continuously to get the options). Try to open the web page once you see the desktop.
  3. Disable the antivirus you have running and then try to access the web page

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