My HP Windows 8 laptop is running slow and won’t factory reset.

Asked By 70 points N/A Posted on -
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I am constantly receiving issues on my laptop. I'm not sure if its a virus because when I run my antivirus, it found nothing. But my laptop is running very slow and it shuts off pretty often. I tried to refresh and run a factory reset but it shows an error stating that there is something missing so I can't continue with the reset. I tried every possible ways to reset but I just couldn't. I really need assistance on this matter since I hardly use my laptop these days due to this issue.

 

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Answered By 0 points N/A #188497

My HP Windows 8 laptop is running slow and won’t factory reset.

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Hello Jimmy,

It could be really a virus in your computer that prevents your computer to function normally-hence, slowing it down. Another reason also might be the applications installed on your PC. There might be some that are running upon boot up and not really necessary to have. I understand that you do a factory reset already but I believe, what you did was only a repair of your OS. Thus, it leaves all your applications in tact.

In this case, I advise you to do a full reinstallation of your OS. This way we can determine if the slowing down is caused by a hardware or software. If it's caused by the former, I recommend that you bring it to the nearest service center.

Answered By 567090 points N/A #188499

My HP Windows 8 laptop is running slow and won’t factory reset.

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Supposedly, if your laptop is running on Windows 8 then it is expected that the machine itself is fast. But if you say your laptop is slow, you are using Windows 8, and it often shuts down, there must be a virus doing rounds on your system. If your antivirus didn’t find a virus, try using Sophos Virus Removal Tool.

It works alongside any antivirus application so there’s no need to uninstall or disable your antivirus while using Sophos. Once installed, scan your computer. It will take some time for the scan to finish because it will check every file in your hard drive. If a virus is found, remove it then repeat the scan until it no longer detects a virus.

In case Sophos didn’t find a virus in the initial scan then try reinstalling your operating system. Your Windows 8 might have corrupted files and that’s why it shuts down frequently. Backup your important files then format your hard drive. Install Windows 8 again using the setup CD.

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