My computer is having a problem communicating with scanner

Asked By 350 points N/A Posted on -
qa-featured

Hi,

I have an HP Scanjet 4370 scanner and it was fine until my sister plugged in her camera to upload pictures in the internet. After detaching the camera from the Vista computer, the setup was back to how it was before. But I could not make my scanner to work.

The physical connections were okay, the scanner is turned on, and no settings were changed. But, why do I keep on getting the error that there is a problem communicating with the scanner? 

Thanks.

SHARE
Best Answer by RaholJhim
Answered By 0 points N/A #108228

My computer is having a problem communicating with scanner

qa-featured

Hi Blake!

The problem may be caused by various factors. So thorough troubleshooting is needed and most probably you are going to uninstall and reinstall it.

  1. First Check the device if it’s properly connected. Check in both ends. Both in the scanner end and on your computers end.
  2. Check the computer it the device is connected or if the computer can detect it.
  • In the lower right of the screen beside the time and date, there will be a pop-out message if the device is detected.
  • If not detected, uninstall the program and restart the computer then reinstall it.
Best Answer
Best Answer
Answered By 0 points N/A #108229

My computer is having a problem communicating with scanner

qa-featured

Hi

The error and situation you have mentioned is pointing to the issue that has been created when a digital camera is plugged in to the computer, and however you remove it after you have done your work, but it has make the changes in your registry settings before that. There can b more than one issues with this, all you need to do is to check the settings one by one and make changes one by one, if the problem is still there then try next issue with solution as I have mentioned here.

Firstly, it can be issue with the settings of your scanner, may be when a digital camera was connected then some minor change in the settings has be done, you need to check it exactly, if you are not sure then there is a option in all scanner settings that is “Restore Default Settings”. Select that option and restart your computer again and check the scanner working again.

Secondly, it can be issue with your ram or temp cache, because some times when you connect your digital cameras with your computer, all the images you have transferred take place temporarily in your computer ram, it makes your ram space filled. And when you are working with scanners you need a lot of cache memory free because when the scanner scans the image, firstly it takes place it in cache before you save it on your hard disk. To solve this issue you need to delete all temp files, history and all other files that makes your cache and ram full. After that restart your computer again and check the scanner working again.

If the problem is still there, un-install and re-install all the required software and settings for your scanner and check now. Hope so all these can be helpful for you.

 

Login/Register to Answer

Related Questions