My Computer have a Virus Problem

Asked By 0 points N/A Posted on -
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Hi experts,
I have an HP Mini and My Computer have a Virus Problem so please help me. I'm not sure if my warranty is still good..
thank you

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Answered By 10 points N/A #84728

My Computer have a Virus Problem

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Hi Nazish,

The virus could have crushed your operating system completely or the registry may have been tampered with. So the only way that I know of that you could use to fix this error is by using registry repair software which will delete the wrong files from your pc and preserve scrub registry. Just search for the registry repair software online.

If this does not work for you, then you will just have to format the machine, hoping that you had partitioned it and stored your crucial information in its own partition which does not have the operating system with it.

Hope this helps.

Answered By 562865 points N/A #84729

My Computer have a Virus Problem

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I know, a warranty on a computer only applies to the physical hardware itself and doesn’t cover any software issues especially virus infection. This thing or issue is the sole responsibility of the unit’s owner. In case of a virus infection, if you can still start your computer and the operating system can still finish booting, try updating your antivirus then run a full system scan on your computer.

Repeat the scan until no infection is detected. Also, try checking the System Volume Information folder. Often, there are antivirus programs that exclude this folder from getting scanned. To make sure it is scanned, open Windows Explorer, click Tools, and then select Folder Options. Select View Tab then scroll down a little bit.

Under “Hidden files and folders” section, select “Show hidden files and folders”. Next, uncheck “Hide protected operating system files” then click OK. Go to drive C, right-click System Volume Information folder, point to your antivirus and then select Scan. Repeat this on other drives if you have multiple drives. On the other hand, if your computer got infected and you don’t have an antivirus installed then that’s a big problem.

Normally, an ordinary antivirus can’t be installed on an already infected machine because the virus will not allow yet. Fortunately, in this kind of situation, there is a tool that can surely fix the problem. Download and install the Sophos Virus Removal Tool. It is compatible with Microsoft Windows XP Service Pack 2 and later operating systems.

Make sure when installing the tool your computer is still connected to the internet. After the installation, start Sophos and wait until it finishes updating its virus database. Once it is finished, start scanning your computer. Repeat the scan until the program no longer detects an infection.

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