Guys, I need your help. I am having problems connecting to my Internet connection using my desktop computer.
I am using a cable internet and every time I turn on my computer, I get a yellow triangle on the Internet Access icon, found on the lower right corner.
I have two computers connected on the router and only one computer is experiencing the issue. Please help!
Hello!
Have you tried right-clicking on the yellow triangle icon and then select troubleshoot? Doing this will allow your Windows Operating system to fix the issue automatically. If this doesn’t resolve the issue, please provide the following information:
Thank you for replying.
Yes, I have tried troubleshooting the issue by clicking on the yellow triangle but it did not resolve the issue. Here’s the information you requested:
I will be giving you some recommendations, that can try to help you resolve this issue. Here it goes.
1. Update Windows 7. This will make sure that all your OS components are working and updated. Go to the Windows website and scan for updates.
2. Try to bypass the router to see if the router firewall is causing the connection issue. You can do this by directly connecting the modem cable to your computer’s network card
3. If you are experiencing the issue only in Internet Explorer, please optimize your browser settings by restoring it to default and deleting cache and cookies
4. Temporarily disable your Security software and try connecting to the Internet. This can be done by right clicking on the security icon and then select disable
5. Click on Start, Type CMD on search field and hit ENTER. On the CMD window, type ipconfig /release hit enter and then type ipconfig /renew, enter again. This will assign new IP address to your network.
Hello again. I tried all your recommendation and what happened was, I cannot update Windows 7 because I don’t have Internet connection.
I tried bypassing the router and disabling the security program but I was still unable to connect to the Internet.
When I performed the ipconfig /release and ipconfig /renew, my computer was able to go online and I was again able to browse the Internet. However, after restarting, the same issue occurs and I need to do the ipconfig /release and ipconfig /renew steps all over again.
How do make it permanent?
I think the problem with your computer is your Windows’ connection settings. It appears that your computer is not automatically obtaining an IP address and DNS server address, in order for you to connect. Here is what you need to do to fix the issue:
Repair your Windows 7 OS using the installation CD.
After you’re done with repairing Windows, restart your computer and then perform the ipconfig /release and ipconfig /renew steps on CMD
The last set of steps resolved the issue. My desktop can now connect to the Internet smoothly, Thank you very much!
