MS Office Word and Excel 2010 starter are not opening and executing

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My MS Office Word and Excel 2010 starter cannot open and run. It was working properly until yesterday and I hope nothing has done by me. I am using Windows 7 starter without any problem. Error message is showing that ‘This action could not completed and try again. If the problem remains, contact Microsoft Product support.’ I have tried out the repairing through the control panel and there was no change in the result. Please help me to solve this issue as it is very urgent. I will be thankful for your help to get out of this problem.

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Best Answer by cathy emrald
Answered By 0 points N/A #114891

MS Office Word and Excel 2010 starter are not opening and executing

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Hello Waldo Pelham,

Could there be something that you remember doing that could be the possible cause to the problem? Because that will give us a better ground for which to start troubleshooting the problem and remain specific instead of generalizing everything,

I will suggest that you restore the system to a previous state before the error started occurring so as to remove any changes that you might have made to the application or the operating system that are responsible for causing the problems you are having now.

Also check if your ,ms office was a trial version since it could have reached its expiry date.

Hope this helps.

__

Regards
Mahesh Babu

 

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Best Answer
Answered By 0 points N/A #114892

MS Office Word and Excel 2010 starter are not opening and executing

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Hello, it would be better if you tell us what you are doing before the error message appears, therefore we could find out the cause of error easier.
 
The error in your MS Office could be caused by a number of reasons. You shall run Microsoft Office Diagnostic Tool to see why the error appears and the cause for the crash of MS Word and Excel.
 
Follow these steps to run the diagnostic tool.
 
  1. Click Microsoft Office and Excel Options >> Resources >> Diagnose. 
  2. Click Continue and Start Diagnostics. 
  3. If MS Office could not be opened, you can click Start menu to execute the diagnostic. Start >>All Programs >>MS Office >>  Tools>> Microsoft Office Diagnostics. 
  4. Please run this Diagnostics so that the cause of error could be identified.

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