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Category: Others
Type: Question
Author: Alexa
Your rating: None Average: 5 (24 votes)

I just bought my Core 2 Duo PC past few weeks and have been using it more than one month. I am having a hard time with my mouse because after using it in a few hours it freezes. It is really irritating especially when I am doing my project in a hurry yet I can save my works using shortcuts and tabbing, but the problem is it wastes my time and destruct my ideas.

The problem occurs many times since I bought this PC, I've tried this mouse using it to another PC and it works fine. I've already tried using other mouse and still the problem is there. I already checked my hard drive to see if it's installed properly and yes it is properly installed.
 
Also I tried to change some settings of the mouse and uncheck "Enhance Pointer Precision", "Display Pointer Trails", and "Hide Pointer while Typing" though it gives an improvement of time gap when the mouse freeze occurs, but it still happens. For now I'm restarting my PC if this problem happens, but I'm hoping for a great solution that would not restart my PC while using it. I was wondering if there is something wrong with the OS or in the Hard Drives? 
 
Can anyone help me on this please?

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# (Solution Accepted)

Submitted by Gerard Baylor on Sun, 2011-05-15 04:41. Comment Id: 7817

Hi Alexa,

We normally use the mouse over the keyboard as a convenience. When the mouse malfunctions or breaks, we are left feeling disabled. That’s how important a pointing device can be to a computer user. I felt your frustration as I was reading your problem. In order to pinpoint the cause we have to divide the issue into two aspects, hardware and software. Now let’s see what suggestions work for you.
 
Hardware side:
  1. Making sure that the mouse is inserted properly is the first thing to check. Wiggle the mouse connector to see if it’s a loose port. If you’re using a PS2 port mouse, substitute it with a USB mouse, and if you are using a USB mouse, try plugging it into another USB port to see if it works on another port. Reboot the PC during each change.
  2. If using a wireless mouse, try replacing the batteries. I often encounter that on mine when the batteries are toward the end of their life.
  3. You mentioned that the mouse freeze occurs after a few hours. Could it be a memory problem on your end? Windows has a bad habit of using up large amounts of memory over time. Try increasing memory size by adding additional memory modules. Then test the mouse over again.
  4. You’ve said that you tested the mouse on another computer and it was working fine. Now it’s time to think about the software as a potential cause of the problem.
Software side:
  1. Having concluded that nothing is wrong on the hardware side, mouse checks fine, ports are OK, connectors good, it’s time to list down all the possible choices on the software side of the issue.
  2. Checking for any device that conflicts with your mouse is a place to begin with. Go to your Device Manager settings and confirm that there are no such conflicts existing on your system. Remove conflicts if you find any by deleting or uninstalling those, and then rebooting the computer.
  3. A virus infection could cause the mouse to freeze in some cases. Using your antivirus application, do a scan and check for possible infections on your computer. Remove them to restore your system.
  4. Play around with your mouse settings which is located on your “Control Panel > All Control Panel Items > Mouse” Look over the Mouse Properties by selecting “Pointer Options”. Check and uncheck “Enhance Pointer Precision” to see which one works best. Move the slider setting on “Select a pointer speed” one notch at a time to see if it has any effect on the freezing. Do the same for “Display Pointer trails” setting. Check and observe each time if the settings you’ve changed did the trick for you.
  5. Go to “Power Options”, go to “Change Plan Settings”, click on “Change advanced power settings > USB Settings” and disable “USB selective suspend setting”. As an addition, try switching over to “High Performance” on the Power Plan settings. Reboot to test.
  6. Try to uninstall all your Universal Serial Bus controllers, reboot, and have windows automatically reinstall all the USB controller drivers for you.
  7. As mentioned on the hardware phase of the troubleshooting, do you have enough memory to sustain multi-tasking and running of several applications simultaneously? If you don’t, and a memory upgrade is far from your mind, try the application CleanMem Monitor by PCWinTech. It automatically reduces memory usage on a regular basis if your running applications use up a lot of memory in a span of several hours. Another alternative is KoshyJohn’s Memory Cleaner which is similar in form and function. Both are reliable and free to use.
  8. Increase Virtual Memory on your system by going to “System Properties>Advanced”, then Performance settings > Advanced. Click to change Paging File size to a higher value. Experiment with the settings. An additional performance increase is also noted when you move the paging file over to a second partition. It reduces thrashing on you main drive as a result.

# (Solution Accepted)

Submitted by Duke wales on Sat, 2011-07-02 12:14. Comment Id: 16844

Dear,

I am having also the same problem sometime ago with the mouse and it’s so much irritating no doubt, I have a USB mouse with lights in it and I asked also some friends all having the same problems who have the mouse with USB and lights inside so then I changed my mouse and take another USB mouse.
 
But without lights inside it is working extremely fine and no irritation now and it is working ok now, so I also suggest you to buy a PS2 mouse or a USB mouse but try not to buy a mouse with lights inside it as they may hang up and it’s a practical survey thing as many of my friends who have the same mouse or the mouse with lights inside it having the same problem.
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