Microsoft Word Web App Error When Opening a Document

Asked By 40 points N/A Posted on -
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Hi,
 
When I tried to open a document using the Word Web App,

I received the error message below.

Microsoft Word Web App

Word Web App cannot open this document for viewing
because of an unexpected error. To view this document,
open it in Microsoft Word.
Error id: 41e96340-10a6-4b66-b471-83b9d2026d61-20120215085829
 
                                                                                    OK

How can fix this error so that I can view my document?

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Answered By 0 points N/A #149022

Microsoft Word Web App Error When Opening a Document

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Solution for this problem.

  1. Create separate service account using service applications.
  2. Make sure that service account should have privilege on its Content Database. Use DB_Owner role for this.
  3. On your local policy, add service account. For you to do that follow this.

-Select Start-> Programs-> Administrative Tools-> Local Security.

-From User Rights Assignment click replace a process level token policy, click Add user or group, type in the service account and resolve the name. Clicks OK, then click OK again then click apply.

4. When you finish setting up permissions, command prompt will show then type this. gpupdate /force. You may also need to do this IISReset /noforce

 After that, should work well. Good luck. You may refer to this link as reference about the problem http://support.microsoft.com/kb/2028346 and also to this one http://support.microsoft.com/kb/2521084.

Good luck

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