“Merge to Email” option; action does not happen

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I have a problem with MS Word that has persisted for some time. Whenever I click on “Merge to Email” option in word the intended action does not happen, in fact nothing happens at all as the email is not sent. In outlook the option of merging to email is not present and I have no clue on how to activate this option. Please help me figure out why this is happening. Thank you. 

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Answered By 0 points N/A #108300

“Merge to Email” option; action does not happen

qa-featured

Hello user

Have you been using the Mail merge wizard to merge the document to a mail in your Word program, in that case the mistake you could be making is to set the mail format to HTML in the merge mail dialogue box. Set the format to plain text and merge mail the next time you are sending a mail. This option will appear in the mail merge wizard after you are asked to edit the recipients to whom you are sending the email and after you click next. Just select Plain text in the Mail Format box.

I hope this fixes the issue.

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