The Maximum number of concurrent users has been reached

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Hello TechyV,

 

When I try to open Reference Manager I will receive the following error.

 

The Maximum number of concurrent users has been reached. Please try again later.

Thank you very much.

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Best Answer by Henriy William
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Answered By 0 points N/A #198502

The Maximum number of concurrent users has been reached

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Dear user,

This error occurs when the user limit is reached but the licenses are not released by the license management, even if the users disconnect from the RM. This problem can be solved by launching the ‘Concurrent Metering Utility’ through a workstation, then you have to click the ‘Clear’ button. you can also create a shortcut on your desktop by locating the Netcount.exe file. 

Hope this will help you.

Thank you.

Answered By 0 points N/A #135445

The Maximum number of concurrent users has been reached

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Hi there,
You are most likely running a multiuser version and you've reached the limit of 5 concurrent users. 
 
Easy workaround would be to find the file named netcount.exe, make a shortcut and access the application via the shortcut made. Once you're in the application, press the clear button and you should be fine. 
You may also want to consider raising the number of concurrent users to resolve the problem.
 

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