Lync 2013 Preview users homed on the pool error

Asked By 50 points N/A Posted on -
qa-featured

Hi,

Lync 2013 Preview users homed on the pool will encounter this error message below when sharing a PowerPoint Presentation in a Lync conference if they themselves Office Web Apps Servers are not available

Lync

Sorry, but Exchange Online Rich Consistence.pptx can’t be uploaded. We’re having difficulties connecting to the service. If this keeps happening, you might want to contact your support team.

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Answered By 0 points N/A #151425

Lync 2013 Preview users homed on the pool error

qa-featured

Hi there Goldman Diane,

This is a known issue with the Lync Online service. In case when the Lync online servers are not able to connect to the Office Web App server they will not send a connection URL to Lync and it will cause the error you're getting. 
 
There's not much to do about server problems except to be patient. Just in case you believe the problem is not caused by connection issues, you can always check the status of your services via Service health section and contact customer support service to help you solve the problem with the server.

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