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Hello TechyV buddies!

I am having some issue when using Firefox v11.0. When KAV 2012 is open  I get an error.

When I try to open it Firefox error console this error shows up:

Timestamp: 4/28/2012 10:42:54 PM

Error: kav_vkList.this is undefined

Source File: chrome://ffvkbd/content/ikavvklistener.js Line: 89

Can anyone help me solve this problem? I can’t figure out what could have caused this so I am begging for help. I will really appreciate the effort in helping. Thank you!

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# (Solution Accepted)

Submitted by Carl Jack on Fri, 2012-08-17 12:29. Comment Id: 80077

Hallo Canyon,

Kaspersky Antivirus could be blocking Firefox and as a result causing the issue that you are getting right now. To resolve the issue, you will need to do the following:

  • First make sure that you have opened Kaspersky, and then follow up with the following process.
  • Go to Settings and then select Threats and Exclusions
  • After that choose Exclusion rules Add, and then select object.
  • You will need to browse to the location of the firefox.exe file your hard drive.
  • Add that file, and then select protection components followed by select components,
  • And then choose file anti-virus.

Once you have done you should not have an issue with Firefox again.

Regards,

Carl

#

Submitted by Arcel Ramo on Fri, 2012-08-17 12:33. Comment Id: 80080

hello there Canyon, my suggestion to you is try to un install both of your firefox ang google chrome, because that error is a jquery bug that might be in your browsers file. after you un install try to clean and delete the left overs of firefox and google chrome. then look for the latest installer of firefox and chrome. and re install it again. if this didnt work please let me know know to give more suggestions. your problem is a bug that has no exact solution till now. 

have a good day buddy ^_^

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