ITIL cost model example with calculation

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I was just wondering if anyone had implemented a problem cost model. I am struggling to develop something that I think is fair given that elements could be subjective.  I was asked to look at a way of calculating the cost of incidents caused due to failed changes. For example the charge to the customer based on delivery you make, per incident based on complexity or per hour for change requests.  I hope somebody here can give me ITIL cost model example for this.  Has anyone ever done similar to this and share experience on how you calculated this? Give me some tips or ITIL cost model example on methods that have worked. Many thanks.

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Best Answer by Belmon Samson
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Answered By 0 points N/A #176813

ITIL cost model example with calculation

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Hi,
    First of all for a detailed information please tell in detail the specifications and the requirements. Further explain on what platform are you trying to make this mode.

Still answering to your given information,
The cost model will require to have some hard coded values for some incidents and once having that it will require some fixed values for the hourly charges. Once you hard code the values then it will be a simple multiplication job and will be very easy to implement.

Hope this helps you in a productive way! 🙂

Answered By 0 points N/A #176814

ITIL cost model example with calculation

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ITIL cost model is a bit different. In this case you need to calculate the cost of each service, cost to each customer and related to all the stakeholders. You need to finalize all these first. Once, you have done these all then you need to sum each of the cost. Finally the model leads to the over all cost. The advantage is that it covers each aspect of buying and selling as well as IT services that can be extended to services such as software development as well.

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