Issue with bes 5.0.1 bundle 5-cannot open BAS console

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Hi,

I am receiving this:

Even id 7031 "blackberry administration service-application server service terminated unexpectedly.

It has done this 1 time (s). The following corrective action will be taken in 60000 milliseconds. Restart the service"

I am interrupted with this many times a day. Where users receiving their e-mails, then I can’t make any step until understand about the problem.

I already have restarted both the blackberry administration service-application server and native code container services running 5.0.1 bundle 5.

I have also searched over internet for solution but disheartened. I am really needing help.

Thanks a lot

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Answered By 10 points N/A #89333

Issue with bes 5.0.1 bundle 5-cannot open BAS console

qa-featured

First thing that you have to do is to see the BAS-AS logs. There could be several java exceptions/handling errors. 

Those logs that tell exceptions will give you an idea of the problem. You can also install MR2 from the start.
 
Another thing is that you must have been using a wrong or different SRP host.
 
You must check where the BES was done. When I encountered this problem, I noticed that my BES was done in US.
 
An UK SPR registered with a host srp.na.blackberry.net will not work with srp.eu.blackberry.net.
 
So, you must register/use the appropriate host where your BES was done.
 
 

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