IPhone Not Resetting Back to Default

Asked By 10 points N/A Posted on -

Recently, my IPhone has not been working as it should. It was giving out error message like "This IPhone does not support this software". This is just one of the error messages I have received, and the phone is completely not working right now.

For the safety, I tried to back up the data stored in my IPhone in case it has to be returned and restored later.

When I clicked on the button to restore the files, it started to do the restoration process; but after a while an error appeared on the screen saying, "The IPhone could not be restored. This device isn't eligible for the required build."


The iPhone Wesley Frantz's iPhone could not be

restored. This device isn't eligible for the requested

I would appreciate any advice that can help resolve this problem.

I really do have to use it right now.

Answered By 0 points N/A #152458

IPhone Not Resetting Back to Default


Hi! Kevin,

  you need to download a firmware in your case it's 4.1 and save it to your desktop.

Step 1: Open your iTunes, hold your control button since your using mac you have to hold down ALT down + click the restore button

Step 2: select your firmware and wait for the error message to appear and click on the message.

Step 3: Put your device in DFU Mode – hold down the home key and sleep awake button at the same time. Keep holding both for 10 secs then release the sleep awake button while keep on holding the home key until you see the "iTunes has detected an iPhone in recovery mode".

Your iPhone will now begin to restore 4.1 firmware, once done you can use the restore option to restore your music and photos, you will see a message on your iPhone "awaiting activation, this may take some time" after restore has been applied your iPhone will restart and reboot. iTunes will re-install your apps.

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