Internet Explorer crashes when opening an Office document from Sharepoint

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Whenever I attempt to open an Office document (e.g. Word, Excel, PowerPoint, Project, Visio, etc) from SharePoint, Internet Explorer crashes (stops responding).

Can anyone suggest any solution for this problem?

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Best Answer by kitkat021
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Answered By 0 points N/A #158157

Internet Explorer crashes when opening an Office document from Sharepoint

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The issue may be due to the add-ons or toolbars that are not compatible with your Internet Explorer. The following add-ons / toolbars are:

  1. Network Optimizer” – Filename: NPIEAddon.dll or NPCommon.dll 
  2. Media Access Startup” – Filename: HPIEAddon.dll or HPCommon.dll 
  3. System Search Dispatcher” – Filename: SSD.dll
To fix this incompatibility issue, try the following resolutions below:
Reset the Internet Explorer settings from the Control Panel by following the steps below:
1. Close all programs including IE.
2. For Windows XP: Click Start > Run and then type inetcpl.cpl and click OK.
   For Windows Vista: Click Start and then type inetcpl.cpl on the search box and then press enter.
It will launch the Internet Options dialog box.
3. Click Advanced tab and the click Reset under the Reset Internet Explorer settings. And then click the Reset button again.
4. When done resetting, close the dialog box and then restart IE again.

I would also recommend Firefox or Google Chrome for a safer and faster browsing experience.

Answered By 0 points N/A #158158

Internet Explorer crashes when opening an Office document from Sharepoint

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Solution 1

You cannot create a new document or check out an existing document in a Windows SharePoint Services 3.0 document library when you had multiple versions of Office installed or updated, or had a previous installations repaired, unless you install the 2007 Office hotfix 929360.

Solution 2

  1. Do a search for "owssupp.dll". There should be more than one instance of it on the C:

  2. Delete all instances of this file from the hard drive (You will need administrator rights)

  3. Go to the Control Panel > Internet Options > Advanced {tab} > Reset Internet Explorer settings (click reset)

  4. Run the Office Diagnostic Tool: Start > Programs > Microsoft Office > Microsoft Office Tools > Microsoft Office Diagnostic Run the tool When the tool is finished running, you should be able to open Microsoft Office documents in SharePoint

Take into consideration the fact that this ALSO includes the following scenario: You have a SqlServer Reporting Services Website, and you created a SharePoint list which contain links to the reports, now the links are really to the EXCEL export type of the report, so in essence their like Office Excel documents.

Answered By 0 points N/A #158159

Internet Explorer crashes when opening an Office document from Sharepoint

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If one of the following is installed without Service Pack 1 for Office 2007 and/or conflict with Office 2003 application:

  • Office 2007
  • Project 2007
  • Visio 2007
  • OneNote 2007

FIX :

Office 2007:

  • Verify your Microsoft Office 2007 Service Pack

    • Start Microsoft Office Word 2007
    • Select the Microsoft Office Word 2007 Office button
    • Select Word Options
    • Select resources
    • Review Word 2007 version information to see if SP1 or SP2 is listed in version
  • If your Microsoft Office Word is not on SP1 or SP2, download and install the Microsoft Office 2007 latest Service Pack. 

Office 2003:

Note: this may be required if you have Office 2003 installed, with Project 2007, Visio 2007 or OneNote 2007.

  1. Close all Office applications and Internet Explorer.
  2. From the Start menu, select All Programs, then Microsoft Office, then Microsoft Office Tools, and Microsoft Office Diagnostics.
  3. Click Continue.
    Office Diagnostics will go through around 20 diagnostic steps automatically.

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