Integrating Office Communications Server (OCS) 2007 with Cisco Unified Presence Server (CUPS)

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When I was trying to integrating Office Communications Server (OCS) 2007 with Cisco Unified Presence Server (CUPS) I receive this message cannot connect to the phone system I do not know why this message appear or how to fix this error so please help me?

 

Error message:

Cannot connect to the phone system.

cannot obtain authorization for phone integration. Your phone setting may be incorrect. To check your phone setting, click Options on the Tools menu and then click the Phones tab. If you need further assistance, contact your system administrator.

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Answered By 0 points N/A #85882

Integrating Office Communications Server (OCS) 2007 with Cisco Unified Presence Server (CUPS)

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Hi,

To troubleshoot this problem you will require to use the CUPS Real-time Monitoring Tool (RTMT).

Follow the following steps.

  1. Load the Cisco unified serviceability page.
  2.  Under the trace tab, select trace configurations and then download from the CUPS administration plug in page the RTMT.
  3.  Once you have installed the RTMT, connect the CUPS server and under Trace and Log Central select Real Time Trace option.
  4.  Select appropriately in the prompting dialogue boxes.
  5.  Once you have successfully step up the RTMT you can log in and view the results.

To interpret the displayed results correctly you will need to research more in this field.

 

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