Installing Adobe CS4 Master Collection results in an error message

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Hello,

I was attempting to install the Adobe CS4 Master Collection via Casper today and am receiving this error message from Adobe AIR. ‘This application requires Adobe AIR to function. Please download the latest version of the runtime and then launch the application again.’ The error message also includes the link to adobe.com/go. Once this pop up appears, it halts the installer waiting for an input. And if I click OK, I get an empty Adobe After Effects CS4 folder. Again if you click OK, the message pops back again. Try clicking OK you get to see this same empty After Effects folder. This keeps on repeating. So how can I get the Master Collection installed properly? I am working on a Mac Pro running Snow Leopard. Am I missing out on some configuration changes to be made before installing the suite? Please help me to resolve this issue. I have no idea on how to find a solution for this issue. Any help will be greatly appreciated.

Adobe AIR, This application requires Adobe AIR to function. Please download the latest version of the runtime from http://www.adobe.com/go/gertair, then launch the application again.

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Answered By 567070 points N/A #178143

Installing Adobe CS4 Master Collection results in an error message

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Since your application is requesting for Adobe AIR to be installed, just proceed on installing Adobe AIR first before continuing on installing Adobe Creative Suite 4 Master Collection. The latest version, Adobe AIR 4, requires Mac OS X 10.6 Snow Leopard or 10.7 Lion for Mac users. But for users running Microsoft Windows, your computer needs to be running on Windows Server 2003, Windows Server 2008, Windows XP [Home, Professional, or Tablet PC Edition] Service Pack 3, Windows Vista 32-bit or 64-bit [Home Premium, Business, Ultimate, or Enterprise] Service Pack 2, and or Windows 7.

For Microsoft Windows users, download Adobe AIR for Windows. For users running the Mac OS X platform, visit Adobe AIR for Mac. Once Adobe AIR is downloaded and installed, you may now try installing Adobe Creative Suite 4 Master Collection since the required program has been installed.

If you are running Mac OS X, make sure also that you have installed Java Runtime Environment 1.5 [JRE] or higher because it is required by the Adobe Version Cue Server.

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