Installation error – Norman Security 9

Asked By 60 points N/A Posted on -
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I am running Windows 7 32bit and when I tried installing the current version of Norman Security Suite 9, I got this error message “C:Program FilesNormanNpmBinZanda.exe0x00150017” please help me fix this.

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Best Answer by Davidson Mudge
Answered By 0 points N/A #198105

Installation error – Norman Security 9

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Hello Steveen,

This problem seems to be because you are trying to downgrade somehow from NSS9 to NSS8. You should contact the Norman support center with your license key and ask them what version is it for. After they tell you, you will be able to download and install the right version without any problems. You can find their support site here: http://safeground.norman.com/home_and_small_office/help_support

 

Regards,

P Vhilary

Best Answer
Best Answer
Answered By 0 points N/A #131532

Installation error – Norman Security 9

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Hi Steveen,

        This issue can be caused by a conflict of a previous version of the software, what you can do is to do a clean install. This means you need to make sure that you completely remove the program by doing it through the control panel. After removing the program navigate yourself to program files and remove or rename the folder of NSS and also do the same with program data folder. Then go ahead and install NSS 9.

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