The installation is damaged error message

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Hello,

I have Adobe AIR installed and set on my Windows Vista machine. It was working fine on my machine before. One day there was this pop up which said there is a latest update, which I went ahead and installed.

But from the time I update it I am not able to view any files. I keep getting that some installation files are missing. I had a working application on my system.

This installation of this application is damaged

Adobe AIR

This installation of this application is damaged. Try

re-installing or contacting the publisher for

assistance.

                                                                             OK

I have tried reinstalling the software but I still get the same error message. I tried downloading some helper application, and when trying to view comes up with the same error message.

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Best Answer by Larissa
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Best Answer
Answered By 0 points N/A #85437

The installation is damaged error message

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Hi Kevin,

This error occurs because you have an older or beta version previously installed in your computer and you have update AIR and Adobe Help application at the same time. I would like to inform you that Adobe AIR has its own installation and uninstallation procedures, while Adobe Help application updates are independent.

You must uninstall Adobe Help, through ADD/REMOVE programs (Control Panel then select ADD/REMOVE Programs). Delete all directories, then download and install Adobe Air file.

Please see the link for your reference: Adobe Forums (Adobe official site)

Larissa

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