I keep getting this error message when I turn on my computer

Asked By 30 points N/A Posted on -

Hello experts,

I am getting this error message simultaneously after turning on my computer. This problem started just some days before.

I do not know how to solve this problem. And also I don't want to touch my system security option.

I am really in need of help. I think you can provide me some useful information in order to solve this problem and I will not need to disturb my computer's security system.

A screenshot is given below of the error message.



There was a problem starting

c:programdatanorton{0c55c96-0fld-4f28-aaa2-85ef591126e7 n360 _6.2.0.9definitionsvirusdefs20120513.007cceraser.dlI

Access is denied.



My installed antivirus that is facing this problem is Norton 360 in is unable to run after I click on it. I also tried to run it by accessing the start menu but still it seems wrong and does not work.



Here is my computer's configuration is given:
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer LENOVO
System Model 10246JG
System Type x64-based PC
Processor Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz, 2200 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date LENOVO 45CN36WW, 11/07/2011
SMBIOS Version 2.6
Windows Directory C:windows
System Directory C:windowssystem32
Boot Device DeviceHarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = ""6.1.7601.17514""
User Name AndrewConnollyAndrew_Connolly
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.92 GB
Available Physical Memory 5.38 GB
Total Virtual Memory 19.8 GB
Available Virtual Memory 17.2 GB
Page File Space 11.9 GB
Page File C:pagefile.sys
I want someone to help me. Is there anyone?
Thanks in advance.

Best Answer by CORDOBA Ferrer
Best Answer
Best Answer
Answered By 0 points N/A #146164

I keep getting this error message when I turn on my computer


Your problem might be caused by conflicts in your software restriction policies so you will have to adjust these settings to do this follow these steps:

Click the Start button in the search line type in secpol.msc press enter,

Then the Local Security Policy will open, from there look for the folder which says Software Restriction Policies, open it then click on Enforcement, a new window which says Enforcement properties will appear and from there change "All software files" to "All software files except libraries(such as DLLs) click apply

Then Ok and reboot your computer.

Answered By 0 points N/A #146165

I keep getting this error message when I turn on my computer


It can be a registry error and the cause behind such error can be a virus. You need to perform a full virus scan to clean your computer form viruses. If you are not able to scan the system you can run in safe mode and then perform the task and you will be able to solve your problem.


Smith Thompson

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