I have this problem about hp director scanner software download.

Asked By 0 points N/A Posted on -
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Hello, I have this problem about hp director scanner software download.

When I am trying to download the said software there is an error message that says “unable to download, compatibility problem”.

I don’t know what is the error all about. Give me some solution.

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Answered By 0 points N/A #143635

I have this problem about hp director scanner software download.

qa-featured

Hello James,

You have not mentioned what operating system you are using and also what browser you are using to download the software. Incompatibility arises when there is conflict between the software you are trying to download and existing software in the computer.

The most probable culprit for this is that you might be trying to download the software using internet explorer; if this is the case follow the instructions below to redeem the situation.

1. Open my computer

2. Open “ add or remove programs tab”

3. Uninstall internet explorer and try using a different browser (e.g. Firefox, chrome)

4. Go to this link And select your device and then select your operating system, and it should bring you to a page with a list of software and driver downloads. From here try downloading the software afresh.

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