I encountered an error while updating my BitDefender Threat Scanner

Asked By 20 points N/A Posted on -
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Hello,

Recently, I updated my BitDefender Threat Scanner and after some time I encountered the following error message. How can I remove this error? Can provide me the best solution to resolve this problem? Any help would be really appreciated. Thanks.

problem has occurred in the BitDefender Threat Scanner file containing error information

BitDefender Threat Scanner

A problem has occurred in the BitDefender Threat Scanner. A file containing

error information has been created at

C:UsersNoahPMAppDataLocalTempBitDefender Threat

Scanner.dmp. You are strongly encouraged to send the file to the

developers of the application for further investigation of the error.

OK

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Answered By 0 points N/A #170838

I encountered an error while updating my BitDefender Threat Scanner

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Hi there HerbertTBoyd,
 
Do you have any other antivirus or security software installed on your computer? If yes, that could be the cause of the problem. You should always stick to one developer when talking about the security software. If this is the case, remove all other security tools you have installed and the error should disappear.
 
If the upper solution doesn't solve your problem, it is possible you are facing a known bug. To remove the bug you will need to apply the patch which can be found at http://www.bitdefender.com/support/Bitdefender-Antivirus-Free-crash-on-09-04-2013-1124.html.
 
Best regards,
Drake Vivian

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