I can’t send out emails using Outlook Express

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Hey guys…

I am trying to get my problem resolved ASAP. I have been using Outlook Express for the longest time and never has it failed me until now. I can’t seem to send and receive messages for the last hour. I have been trying to figure things out on my own. I tried to log-in to my webmail account that I have configured for my Outlook Express, and surprisingly it works. I haven’t changed anything during the past few days. Haven’t made any changes in the system or network as well. We have 2 PC’s at home and both are hardwired and this is the only one with Outlook Express. Help please.

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Best Answer by sandy
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Answered By 0 points N/A #80224

I can’t send out emails using Outlook Express

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Hey Christian,

                I have issues like this before and there are some instances that the issue is with the ISP where the Outlook Express is set up.  Try these simple steps first before proceeding with the other steps for the issue.

  1. Close the Outlook Express and reopen it back up, check if it’s working. If the issue is not resolved do the next step.
  2. Restart the computer and then open the outlook express again, click send and receive  and then check if you can receive emails, if not, then proceed with the next step
  3. Check the settings of the outlook express

    1. Open the Outlook Express
    2. Click on Tools at the upper left part of the screen
    3. On the list of menus, click Accounts
    4. A screen will load up, we need to click on the Mail tab
    5. Check if the only mail created are the ones that you are using
    6. Select the one that you’re using or the one that’s having issues with
    7. Click Properties at the right side of the menu
    8. Another screen will load up
    9. Make sure that the only things that are filled out on the General tab are Mail accounts, Email address and the Name. Make sure as well that there is a check mark on Include this account when receiving mail or synchronizing.
    10. Click on the next tab which is the Servers
    11. Make sure that the servers information are the correct information from your ISP
    12. Incoming mail server information, Account name and Password, make sure that it’s the right one. If you’re not sure remove the password and then retype it again
    13. Make sure that remember password is checked.
    14. No check marks on log on using secure password authentication
    15. My server requires authentication should be checked depending on the ISP’s recommendation
    16. On the advanced tab, make sure that the Outgoing mail’s port is 25 and there should be no check marks on this server requires a secure connection (SSL)
    17. Incoming mail’s port is 110 and no check marks on this server requires a secure connection (SSL)
    18. Under the delivery area, make sure that leave a copy of messages on server and remove from server when deleted from deleted items are both checked.
    19. Then Click Apply and then OK
    20. Try checking the issue again and if this does not resolve the issue, check the next step
  4. We need to recreate the account.

    1. Open the Outlook Express
    2. Click on Tools at the upper left part of the screen
    3. On the list of menus, click Accounts
    4. A screen will load up, we need to click on the Mail tab
    5. Remove the mail account that you’re having issues with and then create a new one

      1. Click Add
      2. Type in your Display name
      3. Click Next
      4. Type in your Email address
      5. Click Next
      6.  Type in the email servers provided by your ISP
      7. Click Next
      8. The account name will be automatically populated and then we need to type the Password and make sure that remember password has a check mark in it
      9. Log on using secure password authentication is not checked.
      10. Click Next
      11. Click Finish
      12. Close the Internet Accounts box
    6. Check if you can now send and receive the emails
    7. If these wont resolve the issue, so that means that the Outlook Express must have been corrupted and that we may need to uninstall and reinstall it.

 

Answered By 10 points N/A #80226

I can’t send out emails using Outlook Express

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Hi Christian,

  • Your email account is fine since you were able to log-in to your ISP's webmail account. You also have not done any changes that could lead to your email client not working.
  • This is a simple Home Network security issue. Now as you know routers has a built in firewall that could prevent your email clients like (Outlook Express) from sending emails in and out. Since you haven’t touched anything, I won't ask you to check your settings. You mentioned above that you are hardwired, so I will be asking you to directly plug in you PC to your modem. So we will remove the router totally from the equation.
  • Please reboot everything after this then send yourself a test email now. It worked right??? What you will need to do now is to reconfigure your router’s security settings again, but before doing that I suggest you try hooking the router back up again. Now if that still doesn’t work that’s when your will change your router’s setting by going in to the router’s GUI(Graphical User Interface). Your router manufacturers usually offer free tech support for that one. Just to be safe in the future make sure you always back up all your emails on your hard drive.

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