I cannot open my Microsoft Outlook?

Asked By 0 points N/A Posted on -
qa-featured

Hi,

I have an ASUS K24F laptop, I just got all the Microsoft Office software downloaded. And when I tried to access Microsoft Outlook, I got this error message:

Cannot open my Microsoft Outlook

The connection to Microsoft Exchange is unavailable. The Outlook must be

online or connected to complete this action.

Please help me on this, I really need to fix this problem.

Thanks.

SHARE
Answered By 0 points N/A #115432

I cannot open my Microsoft Outlook?

qa-featured

Hi,

The connection to Microsoft Exchange is unavailable is a common symptom if caused by registry issue. Once installed, and you get this message when opening, you only have 2 options either to click OK or close the pop-up.

If you choose to click, then the dialog box for Microsoft Exchange will pop-up. Then the Outlook 2007 Start Wizard starts, the options you can choose is to Add New e-mail Account. You will have then needed to follow the steps, click next until you've created an account successfully.

What needs to be done if you get that message is to remove some registry entry. The administrator has to modify the policy and you'll need to contact your domain administrator.

You will need to remove the following registry.

* Go to Start, look for start search and type regedit and press enter or click OK.
* Look for the following and remove it. 

  • HKEY_CURRENT_USERSoftwarePoliciesMicrosoftOffice14.0OutlookAutoDiscover
  • Valuename: zeroConfigExchange
  • Valuetype: REG_DWORD
  • Valuedata: 1
Start search and type regedit and press enter
  • HKEY_CURRENT_USERSoftwareMicrosoft|Office14.0OutlookAutoDiscover
  • Valuename: ZeroconfExchange
  • Valuetype: REG_DWORD
  • Valuedata: 1 
Dialog box for Microsoft Exchange will pop-up

Login/Register to Answer

Related Questions