I am unable to create a new document

Asked By 20 points N/A Posted on -
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Hi Experts,

There is a serious problem with my InDesign CS5. Unfortunately I am unable to create a new document on it. But whenever I open old document with InDesign CS5 it works well. Please help me to solve this problem.

The screenshot of the error is attached below.

Thanks in advance.

Problem Report for InDesign

InDesign quit unexpectedly.

Click reopen to open the application again. This report will be sent to Apple automatically.

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Best Answer by Eville bandler
Answered By 0 points N/A #145133

I am unable to create a new document

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It might be that your software is outdated. Have you tried updating it? If not then download the update 7.0.4

If that doesn't work then try contacting the Customer Support. They might provide you with troubleshooting tips to solve the problem.

Best Answer
Best Answer
Answered By 0 points N/A #145134

I am unable to create a new document

qa-featured

 

Hi Suzanne Lerson,

Updating your software to the latest version is always a good way to get rid of such problems that are mainly caused by the presence of bug in software database. Additionally, you can try the following steps also:

-Try limiting or completely remove the auto activation plugin.

-remove The SING.indesign plugin. This step has solved most of the problems like yours.

Hope this helps.

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