HP Scanning Software – Looking for Help

Asked By 20 points N/A Posted on -
qa-featured

Hi

I have used the HP diagnostic Utility 4.2. HPPDU and HPHNDU total successfully. 

But HPSDU stops working at the HP Twain Scan step and throw the following error:

HP Scan Diagnostic Utility 4.2

Error

Unable to communicate with HP scanning software. Please verify that
it has been installed and is working properly. If this problem persists,
please shut down your application and try again.
 
                                                                          OK

If I make use of HP Setup.exe to un-fit all software and after that try to reinstall all HP software, then the scanning software will run very well. What is the reason?

I need to solve it.

Please help.

Thanks a lot.

SHARE
Answered By 0 points N/A #155559

HP Scanning Software – Looking for Help

qa-featured

Hallo Dawn,

You are getting an error when using your HP Scanning Software because of the following reasons:

  • A network cable may be disconnected on the computer you are trying to configure the printer on. Check also to make sure that the printer is connected to the network so that the setup will work in the event that  you are configuring from a remote computer.
  • The software registry entries may be corrupt, and therefore you will need to install CCleaner on your computer and then repair all the problems with the registries on your computer. If the problem persists you may be forced to uninstall the HP Scanning Software that you have installed on your computer and then reinstall it again to fix any bugs it may be having.

Regards,

Carl

 

Login/Register to Answer

Related Questions