HP laptop Start-Up Test – Hard Disk Short DST Failed

Asked By 50 points N/A Posted on -
qa-featured

My computer is 2 years old. Recently, it started acting up, its been getting really slow and the computer temperature went up really easily.One day when I turned on my computer, the screen went blank after the windows logo screen when you turn on the computer, and it stayed blank forever.

The screen was still backlit and occasionaly I would see the mouse cursor. Eventually I tried pressing ESC for the startup menu and used system diagnostics.

I chose startup test and when it finished it said Hard Disk Short DST: Failed and Start-Up Test: Failed. Everything else passed.

Please help… what can I do to fix this?

SHARE
Answered By 0 points N/A #136722

HP laptop Start-Up Test – Hard Disk Short DST Failed

qa-featured

The 24 character error code for the short Disk Self Test ( DST ) would indicate that the Hard Drive is failing and needs to be replaced. This is also consistent with the start-up issue that you describe.

If your notebook is still under warranty, contact HP and arrange to have the drive replaced – you can check your warranty status . I hope that you have made a backup of your personal data and that you made the Recovery Discs.

If you don't have your Recovery Discs, you can order a replacement set using the link below.

Login/Register to Answer

Related Questions