HP-6040, we are intermittently getting “Failed to print” error.

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When printing to HP-6040, we are intermittently getting "Failed to print" error. This is happening for all staff and there appears to be no obvious pattern as to which jobs print and which jobs fail to print. For example, this morning I successfully printed an MSWord document, then a PowerPoint document, but when subsequently printing another MSWord document it "Failed to print".

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Answered By 0 points N/A #128424

HP-6040, we are intermittently getting “Failed to print” error.

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Whenever you get error related to printing, make sure you have the most updated firmware for your printer. For your printer, the updated firmware can be downloaded.

Just click on the download button beside the filename of the firmware:

Remember if you are upgrading to a recent firmware version, you cannot go back to the previous version.

There are also known issues and errors found in the HP site, and they tackle various errors seen with the 6040. The article can be accessed

Before you follow any fix though, make sure you have the latest firmware version, test and if it fails, follow the recommended steps on the site.

Good luck!

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