How to solved: Installing Skype failed; code 1638 ?

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qa-featured

Hi Experts,

When I trying to installing latest version of Skype, Skype prompt me error like below. 

Yes, I having version 5.9.0.123 installed on my laptop. I wanted to uninstall this version but I cant find it in Add/Remove Programs in Control Panel ??

Please help !!

Skype – Information

Information

Installing Skype failed; code 1638

Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs in Control Panel.

OK

 

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Answered By 0 points N/A #162950

How to solved: Installing Skype failed; code 1638 ?

qa-featured

Dear user,

To resolve your issue you may try these things:

  • Manually searching for the uninstaller, usually located in the Skype install directory (C:Program FilesSkype)
  • Once you find it run it and let it do its thing
  • After that you will be able to install the newer version

If for whatever reason you don't find it there you will probably have to remove Skype manually:

  • You'll be doing this using a little handy tool called CCleaner, which you can download from here: http://www.piriform.com/ccleaner/download/standard
  • Install the app and run it
  • You will see 4 Icons on the left column
  • Firstly we'll try to find the uninstaller again to see if we get lucky using this program
  • Hit the Tools button then the Uninstall button and search for Skype there
  • If not then on to manual removing
  • You will need to delete the Skype install folder (C:Program filesSkype)
  • Also delete the start-menu entries (click on Start -> search for Skype folder -> right-click -> Delete)
  • Then go back to the CCleaner app and hit the Registry button
  • Then click on Scan for Issues (bottom middle)
  • Once the scan is complete click on Fix selected issues (bottom right)

You should be done now. Try installing the newer version and see if it works.

I hope this helps.

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