Hello,
I would like to get assistance on how to solve the Malwarebytes error that pops up whenever I try to scan for malwares in my computer that runs Windows 7 professional. The error am getting is shown below.
An error has occurred. Please report this issue to our support team (include the content of all error message(s) and code(s) in your submission).
PROGRAM_ERROR_UPDATING (11004, 0, No, address found)
The requested name is valid and was found in the database, but it does not have the correct associated data being resolved for.
How to solve the Malwarebytes error
Hi Nellie
I recommend you to uninstall the Malware bytes Anti Malware. Then download the MBAM cleaner. It cleans any file remains of MBAM. Then reinstall Malware bytes Anti Malware. But before installation turn off your windows firewall so that there is no interaction or files to be block. This should fix your problem.
How to solve the Malwarebytes error
Hi Nellie D Gunnels,
This could possibly be a bug in the version of Malwarebytes you're using. I suggest you do the following:
1. Check for the latest Malwarebytes updates and download and install them immediately.
2. Scan your computer again with the updated antivirus software.
3. Should the problem persist, try installing another antivirus software and then scan your computer again with it.
Hope this helps.
Murakami Wyatt
