How to fix HP Photosmart C4580 Fatal error?

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Today I purchased my HP Photosmart C4580 but got an error after installing the hardware. I am going out of my mind now because even the HP Tech support never reply my inquiries.  I'm trying to post my problem maybe some of you can help me. Thank you.

MSI.dotwrp

Fatal error during installation.

Module C:WINDOWSsystem32hpbmiai.dll failed to register. HRESULT -2147221164. Contact your support personnel.

Please go to http://www.hp.com/support for troubleshooting information about "Fatal Error" and "MSI.dot4wrp"

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Answered By 0 points N/A #123594

How to fix HP Photosmart C4580 Fatal error?

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Hello Michelleee,

 

I understand your frustration regarding your HP Photosmart C4580 installation. We will work together to resolve your concern.

Your problem happens when a previously installed HP product was uninstalled incorrectly or did not complete. If this case happens some files were left at the HP destination folder. These files will cause the new HP product installation to have problems with installation as the files that were left were not replaced by the new ones as the installation program cannot identify these.

These files are: 

1.) HPZipm12.dll

2.) HPZinw12.dll

both files can be found on C:WindowsSystem32

 

Here's what you have to do:

1. You have to make sure those files are not currently installed on your system.

2. You have to go the Directory and delete/rename those files. (Go to My Computer ->  Double click the Local Disk (C:) -> Double click System32 folder and search for the files)

3. Once renamed/deleted, run the installation again.

 

Hope you can enjoy your HP Photosmart C4580 now.

 

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