How do I get around DataSafe Local – Premium Edition DSUpdate Error?

Asked By 20 points N/A Posted on -
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Hello,

I get a C++ Runtime Error when DataSafe checks for updates. My DataSafe application version is 9.4.60.

The error is given below.

I have paid for this so where can I find support for this?

What is the solution for this error?

Here is the thing I found in an update log.

Log started Wednesday 2012-05-02  at 21:18:42

 Using st_log.ini: 1

 Log level: 63

 Forced flush: 0

 Compressed: 0

 Encrypted: 0

________________________________________________________________________

[2012-05-02 21:18:42] Info:    CPhUpdateApp::CPhUpdateApp

[2012-05-02 21:18:42] Info:    void GetDslInstallPath(CSTString& strPath)

[2012-05-02 21:18:42]   Error: FAILED To Load Languages File (C:Program Files (x86)Dell DataSafe Local BackupComponentsDSUpdateUpdateLang.xml). – ErrCode: 2 – ErrMsg: The system cannot find the file specified.

Microsoft Visual C++ Runtime Library

Runtime Error!

Program: …l DataSafe Local BackupComponentsDSUpdateDSUpdate.exe

abnormal program termination

OK

 

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Answered By 0 points N/A #145623

How do I get around DataSafe Local – Premium Edition DSUpdate Error?

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There are few possibilities for why this error is coming up.

If there is a fault in the program

  1. If there is any type of problem in the program then you must tackle it first.
  2. Make sure that the installation process of the software was done successfully and all the things required during installation were ticked.
  3. If you happen to miss any of those then you need to reinstall it.

If there is something else

  1. It might be due to little software missing from the system.
  2. Download and install the latest version of the .NET framework and see if the error is removed or not.
  3. You can also tackle the problem after installing the Visual studio which would show you the error code.

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