How can I resolve this error?

Asked By 0 points N/A Posted on -
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Hi experts,

I have a problem while downloading apps from the Google app Store. When I attempt to download app an error message appears. How can I resolve this error? Can you provide a solution to fix it? Any help would be really appreciated. Thanks in advance.

Update for “Gmail” could not be downloaded Due to an error.

Update for “Gmail” could not be downloaded

Due to an error. (Error retrieving information

From server. [RPC:S-5:AEC-0])

OK

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Answered By 0 points N/A #175661

How can I resolve this error?

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Hi Scott,

 

You can follow these steps to fix your problem in downloading on play store:

Step 1: Log-in with your Gmail account then go to settings > accounts

Step 2: Select your Gmail account then go to menu then hit Remove account.

Step 3: Go to Apps > Playstore wipe data and cache.

Step 4: Restart your device the add your gmail account.

Or you can follow this another step:

Step 1: Go to your device Settings the select "Apps" and select "All"

Step 2: Select the "Google Play Store"

Step 3: Hit the "Clear Cache" then force Stop.

Step 4: Select the "Google Service Framework"

Step 5: Hit the "Clear Data" the Force Stop

Step 6: Restart your device.

I hope this can help you.

 

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