Help, remote access not working after upgrade.

Asked By 90 points N/A Posted on -
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Why is my TeamViewer remote access control software not working after upgrade? I recently upgrade my TeamViewer remote access software to version 10 from version 9.0.32494, but to my surprise, the remote access software stop from working. I have checked the network and it seem to be okay. How can I fix this problem?

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Answered By 0 points N/A #185700

Help, remote access not working after upgrade.

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Hello Taylor B Campos,

                                            Check the firewall settings if there is any problem is occur on both the client and server. There  no   change in the setting of firewall on the both side(client side, server side). Make sure the remote access connection weather the permission is accurate or not,match all the conditions and rules which are used in remote accessing.If there is problem occur after software upgrade then make sure weather the software which you are using is compatible to the hardware or not. 

Answered By 572920 points N/A #309493

Help, remote access not working after upgrade.

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If you are previously using TeamViewer 9 on Windows 8.1 and now you want to upgrade to TeamViewer 10, I think you need to upgrade your operating system to Windows 10 because TeamViewer 10 does not support Windows 8.1. From TeamViewer 10 up to TeamViewer 13, the application requires Microsoft Windows 10. For users with Windows 10, download the latest TeamViewer 13.

TeamViewer 13 is the latest version at the moment. For users with Windows 98, Windows Millennium, or Windows NT 4.0 Service Pack 6a, you can use TeamViewer 3 until TeamViewer 6. For users with Windows 2000 Service Pack 4 or Windows Server 2000, you can use TeamViewer 3 until TeamViewer 8.

For Windows XP Service Pack 3, Windows Vista, Windows Server 2003, and Windows Server 2008, you can use TeamViewer 3 until TeamViewer 13. For Windows 7 and Windows Server 2008 R2, you can use TeamViewer 4 until TeamViewer 13. For Windows 8 and Windows Server 2012, you can use TeamViewer 7 until TeamViewer 13.

For Windows 8.1 and Windows Server 2012 R2, you can use TeamViewer 9 until TeamViewer 13. For Windows 10 RTM version 1507, you can use TeamViewer 10 until TeamViewer 13. For Windows 10 version 1607 Anniversary Update, Windows 10 version 1703 Creators Update, and Windows Server 2016, you can use TeamViewer 11 until TeamViewer 13.

For Windows 10 version 1709 Fall Creators Update, you can use TeamViewer 12 or TeamViewer 13. If you want to download any version from TeamViewer 1.x until TeamViewer 9.x, go to TeamViewer Old Versions. For TeamViewer 10.x until TeamViewer 12.x, go to TeamViewer Previous Versions.

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