Help needed for Error 678

Asked By Rovirclarence 0 points N/A Posted on - 04/07/2012

Hi,

I  would appreciate any help with regard to my issue. My modem and computer are properly linked through ethernet connection and all my hardware devices are working properly,  but I keep getting the window with error 678. I have checked everything: modem lights, cable, password for my broadband connection. I even tried manually typing in the IP address. I need advice on what are other things I need to check on or what else could be causing this error?

Thank you.

Error:

Error Connecting to cable

Connecting through WAN Miniport (PPP0E)…

Error 678: The remote computer did not respond. For further assistance, click More Info or search Help and Support Center for this error number.

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Answered By Tanok Bloran 0 points N/A #155213

Help needed for Error 678

Error code 678 appears when:

• The network cable was disconnected or broken
• The modem has been turned off
• The modem driver was corrupted
• Spyware is running and interfering with the connection
• Winsock needs repair
• A third-party firewall software blocks the connection

To solve the error code 678:

• Check and make sure your network cable is working and connected
• Enable the network adapter
• Restart your modem
• Uninstall then reinstall the modem driver through Device Manager
• Create a new DSL connection
• Fix Winsock and your TCP/IP
• Temporarily disable or uninstall any third-party firewalls
• Scan and remove all spyware and adware

For step-by-step procedures to fix the error code 678, you may visit http://support.microsoft.com/kb/892889.

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• Posted on - 04/08/2012
• Question Category: Desktops