Hi,
I would appreciate any help with regard to my issue. My modem and computer are properly linked through ethernet connection and all my hardware devices are working properly, but I keep getting the window with error 678. I have checked everything: modem lights, cable, password for my broadband connection. I even tried manually typing in the IP address. I need advice on what are other things I need to check on or what else could be causing this error?
Thank you.
Error:
Error Connecting to cable
Connecting through WAN Miniport (PPP0E)…
Error 678: The remote computer did not respond. For further assistance, click More Info or search Help and Support Center for this error number.
Help needed for Error 678
Error code 678 appears when:
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The network cable was disconnected or broken
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The modem has been turned off
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The modem driver was corrupted
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Spyware is running and interfering with the connection
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Winsock needs repair
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A third-party firewall software blocks the connection
To solve the error code 678:
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Check and make sure your network cable is working and connected
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Enable the network adapter
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Restart your modem
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Uninstall then reinstall the modem driver through Device Manager
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Create a new DSL connection
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Fix Winsock and your TCP/IP
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Temporarily disable or uninstall any third-party firewalls
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Scan and remove all spyware and adware
For step-by-step procedures to fix the error code 678, you may visit https://support.microsoft.com/en-us/help/892889/windows-xp-sp2-causes-error-678-or-error-769-when-you-try-to-surf-the.