For a Pharos iGPS-500 device, in Microsoft Streets and Trips or in MapPoint there’s an error saying that GPS is not being detected in the product. How will I know if there is any conflict on the device? how do I check if it's receiving a signal?
Hi Beatrice, if the GPS is not detected in the device, as well as the blue LED lights not functioning, before configuring anything yet, try to make sure that what you downloaded is a standard version of the program which includes the GPS. For example, Streets & trips 2007 have GPS while 2009 doesn't’t. Now, once everything is set, connect the GPS device straight into the USB port, and not via cable. First install Street & Trips or MapPoint before the GPS. Now, restart the computer & then plug the GPS device direct into your desktop or laptop. On the Pharos device you will notice a blue light. Now you can go to the Streets & Trips or MapPoint otherwise if the light does not illuminate check the settings of your Tools then point to the GPS then click the configure GPS receiver.Â
