Got an error while scanning slides using HP Scanjet

Asked By 0 points N/A Posted on -
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Hi,

I got a problem with my HP Scanjet while scanning several slides with my MacBook.  I received this error (see screenshot below) even when the TMA was connected properly. 

Remove any originals from the scanner glass. Ensure that your TMA is connected securely and poitioned correctly. See your user’s manual or electronic help for more information about setting up your TMA.

 

I tried reconnecting everything but the same error popped up. 

Any advice on how to fix the problem?

 

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Answered By 10 points N/A #114458

Got an error while scanning slides using HP Scanjet

qa-featured

 

Hi Awolf,
 
Did you install your scanner driver? Try to install it if not, then it will work. Other option is to remove your existing scanner installed on your computer you can find it to ADD AND REMOVE PROGRAM locate the program and uninstall. If you don't have the driver then you can download on the internet, search your hardware and install the program. If can't locate the driver, contact your hardware sales and services and ask assistance and advice on what to do on this problem. Last option is to check the basic connection if it is really connected to your USB. You can also check the power if it is on. Low voltage can also cause this kind of problem it's better you off your computer or restart once the power is okay.
 
Thanks,
 
Tony Stevenson

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