Got an error while opening Acrobat Bridge

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Hi, I launched Adobe Bridge but then I got this error message (see below).

Adobe Bridge Installation Error-Bridge encountered a problem and is unable to read the cache

Adobe Bridge

Bridge encountered a problem and is unable to read the cache. Please try purging the central cache in Cache Preferences to correct the situation.

I tried purging the cache as suggested in the error message but I still got the same error. I didn’t know what to do next. Any advice on how to fix the problem? Thanks in advance.

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Best Answer by Zeeshan Crawl
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Answered By 0 points N/A #119164

Got an error while opening Acrobat Bridge

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Hello Rlopez,

 

I am providing you a solution to solve your problem. You should delete Cache folder. The folder is located in Users/username/library/caches/adobe.
 
Then restart your PC. Then relaunch the software. At this time a new cache will be generated. At this time you can use the program. If this method is not work,delete the running version and go back the old version. I think these may solve your problem.
 
Thank you.
Answered By 0 points N/A #119165

Got an error while opening Acrobat Bridge

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Hi,

Reset preferences, Reset the default workspace and purge the cache.

Damaged or workspace can make unexpected behavior in Adobe Bridge. You have to purging the cache that can fix display issues for thumbnail previews.

So at first, start Adobe Bridge and immediately press CTRL+ALT+Shift( windows) or Command+Option+Shipt(Mac Os) until the reset dialog box appears.

Then Select all three options and Reset Preference, reset standard workspaces and purge entire thumbnail cache and then click ok.

You may also purge the cache by doing the following:

  • Choose Edit>Preferences (windows) or Bridge> preferences (Mac Os).
  • Then select the cache panel and click purge cache.

Instead,

You can manually purge the cache by doing the following:

  • Choose Edit > Preferences (Windows) or Bridge > Preferences (Mac OS).
  • Select the Cache panel. Look at Location and note the path for the Cache folder.
  • In the Explorer (Windows) or Finder, navigate to the Cache folder.
  • Drag the Cache folder to the Recycling Bin (Windows) or Trash (Mac OS).

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