I have a fingerprint reader, which disconnects without warning, only to reconnect seconds later. When it has disconnected, the error message “fingerprint device is not present" shows up, when I try and open protector suite.
My first guess was a problem with the driver. So, I reinstalled it a number of times, but the problem is still there. Strictly speaking its not that big of a deal. It is just too annoying to have a sound warning every 10 minutes!
Does anyone else have the same problem or have any idea how to solve it? Do you think it is a hardware issue? Whenever I use the program the following message shows up.
Protector Suite 2009: An internal error occurred (bpwb: bp-wb-dpi-ed-wbebu(8000106ba)).
Can anybody tell me as to what I should do?