Forum error messages while installing AccountRight 2011

Hi Guys,

In the last few days, I have been getting forum error messages, specifically – "An error occurred while setting up the AccountRight library" while installing AccountRight 2011. This thread has been created to keep all information in one location.

Update:  This is intended for people with extensive knowledge of the program and a support note has just been made so you can find what is causing the error.

There are a number of  possible causes for this error, to help us identify it attach your error log. To find your error log:

• Locate App Data diagnostics folder.

      Windows Vista/7 – C:Usersuser.nameAppDataLocalMYOBAccountRig​ht2011.1Diagnostics
      Windows XP – C:Documents and Settingsuser.nameLocal SettingsApplication DataMYOBAccountRight2011.1Diagnostics

• Locate 'SetupUtil-' Log file (latest). Include with your reply

If you can't view the files, follow these steps

Windows XP

1. Right-click the Windows Start button and choose Explore.
2. Go to the Tools menu and choose Folder Options.
3. Click the View tab.
4. Select the option Show hidden files and folders.
5. Click OK.

Windows Vista & Windows 7

1. Right-click the Windows Start button and choose Open Windows Explorer.
2. Go to the Organize menu and choose Folder and search options.
3. Click the View tab.
4. Select the option Show hidden files, folders and drives.
5. Click OK.

See image below for precise error. 

Configuring application services, Please wait… MYOB AccountRight Update

An error occurred while setting up the AccountRight library. Please restart the computer and reinstall AccountRight. If you’re unable to install, contact MYOB Technical Support.

OK

If this is not the error you are seeing please make a new thread so all information is relevant.

Can anyone help me?

Thanks in advance.