“the file is corrupt, damaged, missing, damaged” while updating Norton.

Asked By 20 points N/A Posted on -
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Error dialogue box on downloading program:

Hello, I am in need of someone to lend a hand with some problems currently I am facing. Although I can save some files on my machine during downloading software yet at the step of "run", I face this error message: "the file is corrupt, damaged, missing, damaged media or incomplete download. I am also having this problem on trying to update Norton.”

I shall be highly obliged for having support from someone, please.  Thanks

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Answered By 0 points N/A #101436

“the file is corrupt, damaged, missing, damaged” while updating Norton.

qa-featured

This can be helpful with the problem you are facing. Please try the following steps if the software was taken from the internet.

  • The browser’s cache should be cleared
  • The download manager you are using should be disabled and download the installer again
  • The installer should be renamed to a simple one-word name and should not contain any special characters (don’t remove the .exe suffix)
  • Try to download the installer from another approved source which is noted by the developer or publisher. (Sometimes the file is corrupted on the server, or the connection is intermittent/unstable from your area)
  • The anti-virus software needs to be updated. If not installed, download it again.
  • The anti-virus software must be disabled and then try to download the installer again.
  • Uninstall the nVidia firewall if you are currently using it and download the installer again.
  • Try to scan and remove viruses and malware existing your computer
  • Try to scan the hard drive using chkdsk, scandisk, or any repair tool for hard drive.

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