Fails to install AutoDesk 3DS Max 2010 with error 1920

Asked By 10 points N/A Posted on -

Hi Experts,

I have been unsuccessfully trying to install 3DS Max 2010 for three days now. I can launch the installer but when the installation is almost complete say nearly 98 percent, this error comes up and cannot proceed with the operation further. I have tried several times but always get this error. I tried uninstalling this partial install and tried to reinstall but this did not help either. I tried to ensure that all the 3DS products were removed by manually checking to ensure that the AutoDesk folder under my AppData in user profile and the 3DS Studio in Documents folder is deleted. Further I ensured that there were no remnants in Common Files folder. Again logging in as administrator, I download the installer after disabling my firewall. The download completes without any issues and installation begins as well. But once it approaches completion, the system decides that I do not have sufficient permissions. What could be wrong? I am the only administrator on this windows 7 machine. Can somebody help me fix this please? Regards.

Error 1920. Service ‘mental ray 3.7 Satellite for Autodesk 3ds Max 2010

32 bit 32-bit’ (mi-raysat_3dsmax2010_32) failed to start. Verify that you have sufficient privileges to start system services.

Answered By 70 points N/A #178255

Fails to install AutoDesk 3DS Max 2010 with error 1920


To solve this issue I recommend you to follow these steps:

1. First of all verify that your computer meets the System Requirements for 3ds Max. System Requirements for 3ds Max to details information visit this site.

2. Be ensure that you have the latest updates for Windows.

3. Log in with full Administrator permissions.

4. Turn off “User Account Control” in Windows. How you will do that for details visit this site.

5. Like anti-virus software shut down all other running application.

6. Now go to “My Computer” >> “Manage”>> “Services and Applications”>> “Service”.

Note: Be sure again that all running applications have been shut down as well verify that all 3ds Max & mental ray services are stopped.

7. Now Right click on “Setup.exe” and select to “Run as Administrator”.

That’s all.

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