Failed to login to Cognos 8.1 report studio

Asked By 10 points N/A Posted on -
qa-featured

Hello,

We are not able to log on to a newly installed Cognos Dispatcher version 8.1.  While logging into Cognos report studio, we get the following error message:

"The function call to 'CAM-AAA-Authenticate'  failed. Reason:"

We are not even getting the login page. As a temporary fix, we have resorted to restarting Cognos services at regular intervals.

Can anyone help us to define some approach on this.

Thanks,

Tim

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Answered By 0 points N/A #130821

Failed to login to Cognos 8.1 report studio

qa-featured

Hi Timnobel,

Hope you are doing well.  You may try considering how your server memory resource is allocated.

In short, you might get this CAM-AAA error because you might have allocated more memory than what's available physically.

Example: You have a large configuration and left the Maximum Memory at a default of 1536 MB. However, there is only 2 GB RAM available in the box or your virtual machine (of which a large part is used by the OS).  You could try reducing the memory allocated to 1024 MB; this may resolve the issue.

Of course, you need to also consider how much RAM remains for your OS.  You should allocate at least 1 GB for the OS.   Just make sure the total of allocations do not exceed the physical available to you.

Hope this helps.

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