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Hi all 

In the statements of my topics on consumer-initiated remote wipes for Exchange ActiveSync machines, a user has explained a state in which manager-initiated remote wipes is unsuccessful if the consumer account has been shifted to a dissimilar OU following the ActiveSync device association was formed.

Error: The ActiveSyncDevice cannot be found

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Submitted by Ejan Ilin on Thu, 2012-08-09 01:55. Comment Id: 76331

Please try to locate device ID entry in question using MFCMAPI as following:

1.       Please change outlook profile to online mode first

2.       Launch MFCMAPI>Session>Logon>Chose the online outlook profile

3.       Double click to open the user’s mailbox

4.       Expand Root Container

5.       Expand ExchangeSyncData container

6.       Locate the old device ID entry in question , right click on it and choose Delete Folder 

This should fix your problem

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