Error while using Avira Antivir Personal

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I just installed Avira Antivir Personal and started scanning my PC for viruses.  The scan did not complete and instead I got this error message, see below.  I tried reinstalling the said software but the error message still popped up. 

Any advice on how to fix the problem?  I couldn’t find any from the internet.  Please help.

avscan.exe – Application Error

This instruction at 0x72b1f7c9 referenced memory at 0x00001000. The memory could not be read.

Click on OK to terminate the program

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Best Answer by Zorian Crust
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Answered By 0 points N/A #111895

Error while using Avira Antivir Personal

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Hello Tcinco,

To be able to solve your problem, try to uninstall and then reinstall anti virus. To uninstall your avscan application, just go to control panel and choose add/remove program. Then choose to remove the antivirus. Next is to reinstall the latest version of avscan. Make sure that it is really the latest version. Use Google to search for it.

And if you are using a dual processor, try to disable your optimized scan. Disable your MBR and scan reboot. Select the drive and right click to be able to scan. Select the files with antivir.

I hope it helps. Please don't hesitate to message me if you still have problem after trying my solutions. It will be my pleasure helping you. Best of luck.

-Zorian

Answered By 0 points N/A #111897

Error while using Avira Antivir Personal

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If it is windows XP/7 then just restore your previous backup of avira antivirus. Then follow the steps below:
Clear data from your program file
Clear data from your registry by going to "regedit" command from "run"
Restart your PC & again install it.

It will work. For windows XP if virus affected your system file, then you need to uninstall your antivirus & repair your OS. Then Again install it by entering to drives by explorer.

Answered By 0 points N/A #111898

Error while using Avira Antivir Personal

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Your computer may be infected by a virus already which is causing the error. It could also be malware. Try going into safe mode and download and install a program called Malwarebytes' Antimalware. After it is installed and updated, run a full system scan on your machine. If it finds anything, there would be an option to remove the infected files. If it doesn't find anything, then most likely the problem is caused by your antivirus itself. Have the latest version of the antivirus downloaded into your machine. Uninstall the current version installed in your system and then install the version that you have just downloaded.

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